Hybrid Client Success Leader: Growth & Enablement

demandDrive, LLC; Waltham (MA); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus potential

Growth opportunities

Health coverage

Paid time off

Job summary

demandDrive, LLC in Massachusetts is seeking a Client Success Manager to own a blended book of business across account management and outsourced sales development programs. You will lead a team of SDRs, align program strategy with client goals, manage cross-functional delivery, and build enablement resources to drive retention and growth.

This role requires strong relationship building, program management, and data-driven reporting using Salesforce and HubSpot to optimize outcomes for clients

Qualifications

• Proven experience in client success, account management, or sales development management in B2B tech or digital/GTM agency.
• Demonstrated ability to lead and coach SDR teams to hit targets.
• Track record of building trust-based client relationships across multiple accounts.
• Experience managing a blended book spanning different service types or delivery models.
• Strong proficiency in CRM platforms with reporting/dashboard knowledge.
• Experience with tools like ZoomInfo, Cognism, LinkedIn Sales Navigator, and research methods.
• Ability to develop effective talk tracks, email templates, and SDR playbooks.
• Strong project management skills with multiple programs and deadlines.

Responsibilities

• Own a full book of business across client success and outsourced sales development programs.
• Lead and coach SDRs across a diverse client portfolio.
• Align program strategy with client goals in collaboration with senior leadership.
• Coordinate cross-functional teams to deliver client work on time and within scope.
• Manage timelines, budgets, and resources across concurrent programs.
• Monitor performance and surface ROI insights for clients.
• Develop enablement resources and playbooks to drive engagement and results.
• Renewals and retention ownership across accounts.

Skills

Account management

Leadership

Relationship building

Cross-functional collaboration

Communication

Organizational skills

Presentation skills

Reporting

Education

Bachelor’s degree in Marketing or related field

Tools

Salesforce

HubSpot

Zoho

Microsoft Dynamics

Job description

demandDrive, LLC in Massachusetts is seeking a Client Success Manager to own a blended book of business across account management and outsourced sales development programs. You will lead a team of SDRs, align program strategy with client goals, manage cross-functional delivery, and build enablement resources to drive retention and growth.

This role requires strong relationship building, program management, and data-driven reporting using Salesforce and HubSpot to optimize outcomes for clients