Hybrid Community Supports Coordinator Onboarding

24 Hour Home Care; El Segundo (CA); Hybrid; USD 32,000 - 34,000; Full time

Job summary

24 Hour Home Care is seeking a Community Supports Coordinator in California to manage caregiver onboarding and member admissions, ensuring a smooth transition from referral to admission. You will work with the Community Engagement team, Case Managers, health plans, and internal operations to coordinate services and resolve onboarding challenges.

The role requires a high school diploma or GED, with 1 year of customer service experience; Spanish-speaking ability is a plus.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Minimum 1 year of customer service experience or service-oriented role.
• Experience supporting customers or applicants through onboarding, enrollment, or other multistep processes.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Spanish-speaking ability preferred.

Responsibilities

• Manage the onboarding process from referral through admission, coordinating caregiver hiring requirements, member enrollment, and required documentation.
• Guide caregivers through application completion, compliance requirements, orientation, and timekeeping procedures, providing consistent follow-up throughout the hiring process.
• Support member admissions by collecting required documentation, communicating onboarding progress, and addressing questions or concerns regarding initiation of services.
• Respond to member and caregiver inquiries through phone, chat, text, and email, resolving issues and coordinating with internal teams and Case Managers as needed.
• Maintain accurate caregiver and member records in Salesforce and other tracking systems, monitor onboarding progress, and support health plan coordination, closed-loop referral requirements, and HIPAA compliance.

Skills

Customer service

Written and verbal communication

Organization and time management

Problem solving

Attention to detail

Microsoft Office proficiency

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

Job description

24 Hour Home Care is seeking a Community Supports Coordinator in California to manage caregiver onboarding and member admissions, ensuring a smooth transition from referral to admission. You will work with the Community Engagement team, Case Managers, health plans, and internal operations to coordinate services and resolve onboarding challenges.

The role requires a high school diploma or GED, with 1 year of customer service experience; Spanish-speaking ability is a plus.