Impactful Onboarding & Operations Coordinator

24 Hour Home Care; Concord (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

24 Hour Home Care is seeking a motivated onboarding coordinator to support intake, onboarding, and service initiation across California locations. You will be a primary contact for families, providers, and Regional Center partners, ensuring accurate documentation and timely eligibility verification.

The role involves managing onboarding pipelines, coordinating scheduling, and ensuring milestones are met to enable compliant and high-quality home care.

Qualifications

• Bachelor’s degree preferred.
• 1–2+ years of customer service experience.
• Experience supporting onboarding, intake coordination, or operational workflows preferred.
• Ability to manage multiple priorities and maintain organized documentation.
• Positive, service-oriented attitude with strong follow-through.

Responsibilities

• Coordinate intake activities by receiving, processing, and tracking consumer referrals while maintaining timely communication with families and Regional Center partners
• Manage provider and consumer onboarding pipelines, ensuring progress through onboarding, service initiation, and required milestones
• Support provider onboarding activities including documentation collection, provider matching, scheduling, and onboarding readiness
• Maintain compliance and documentation standards by verifying eligibility requirements, certifications, background checks, and accurate recordkeeping
• Collaborate with Operations and Regional Center teams while maintaining tracking systems, reporting, and onboarding status updates

Skills

Customer service

Onboarding coordination

Documentation management

Multitasking

Communication

Education

Bachelor's degree preferred

Job description

24 Hour Home Care is seeking a motivated onboarding coordinator to support intake, onboarding, and service initiation across California locations. You will be a primary contact for families, providers, and Regional Center partners, ensuring accurate documentation and timely eligibility verification.

The role involves managing onboarding pipelines, coordinating scheduling, and ensuring milestones are met to enable compliant and high-quality home care.