Community Supports Coordinator, VA

24 Hour Home Care; El Segundo (CA); Hybrid; USD 32,000 - 34,000; Full time

Job summary

24 Hour Home Care is seeking a Community Supports Coordinator in California to manage caregiver onboarding and member admissions, ensuring a smooth transition from referral to admission. You will work with the Community Engagement team, Case Managers, health plans, and internal operations to coordinate services and resolve onboarding challenges.

The role requires a high school diploma or GED, with 1 year of customer service experience; Spanish-speaking ability is a plus.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Minimum 1 year of customer service experience or service-oriented role.
• Experience supporting customers or applicants through onboarding, enrollment, or other multistep processes.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Spanish-speaking ability preferred.

Responsibilities

• Manage the onboarding process from referral through admission, coordinating caregiver hiring requirements, member enrollment, and required documentation.
• Guide caregivers through application completion, compliance requirements, orientation, and timekeeping procedures, providing consistent follow-up throughout the hiring process.
• Support member admissions by collecting required documentation, communicating onboarding progress, and addressing questions or concerns regarding initiation of services.
• Respond to member and caregiver inquiries through phone, chat, text, and email, resolving issues and coordinating with internal teams and Case Managers as needed.
• Maintain accurate caregiver and member records in Salesforce and other tracking systems, monitor onboarding progress, and support health plan coordination, closed-loop referral requirements, and HIPAA compliance.

Skills

Customer service

Written and verbal communication

Organization and time management

Problem solving

Attention to detail

Microsoft Office proficiency

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

Job description

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role

The Community Supports Coordinator supports the Community Supports Division by managing caregiver onboarding and member admissions. This role ensures a smooth transition from referral through admission, helping members and caregivers navigate the onboarding process while maintaining accurate documentation and compliance requirements.

The Community Supports Coordinator works closely with the Community Engagement team, Case Managers, health plans, and internal operations teams to coordinate services, resolve onboarding challenges, and provide a positive experience for members and caregivers.

Primary Responsibilities

Manage the onboarding process from referral through admission, coordinating caregiver hiring requirements, member enrollment, and required documentation.

Guide caregivers through application completion, compliance requirements, orientation, and timekeeping procedures, providing consistent follow-up throughout the hiring process.

Support member admissions by collecting required documentation, communicating onboarding progress, and addressing questions or concerns regarding the initiation of services.

Respond to member and caregiver inquiries through phone, chat, text, and email, resolving issues and coordinating with internal teams and Case Managers as needed.

Maintain accurate caregiver and member records in Salesforce and other tracking systems, monitor onboarding progress, and support health plan coordination, closed-loop referral requirements, and HIPAA compliance.

This is a hybrid position, coming into the El Segundo office 1x per month.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table:

Qualifications

High school diploma or GED required; bachelor's degree preferred.

Minimum 1 year of customer service experience or experience in a service-oriented role.

Experience supporting customers or applicants through onboarding, enrollment, or other multistep processes.

Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

Spanish-speaking ability preferred.

Skills

Customer service and relationship building

Strong written and verbal communication

Organization, time management, and attention to detail

Problem solving, sound judgment, and adaptability

Microsoft Office proficiency and accurate recordkeeping

What We Bring to the Table:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$23 - $24.84 USD