Onboarding & Care Coordination Specialist

24 Hour Home Care - Caregiver Division; El Segundo (CA); Hybrid; USD 32,000 - 34,000; Full time

Job summary

24 Hour Home Care is seeking a Community Supports Coordinator to manage onboarding for members and caregivers within the Community Supports Division in El Segundo, CA. You will coordinate caregiver hiring, admissions, compliance, and ongoing communication with health plan partners to ensure a seamless experience from referral through admission.

The role emphasizes customer service, organization, and communication skills, with experience in Salesforce or similar CRM systems.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• Minimum of 1 year of customer service, healthcare operations, care coordination, or related experience.
• Spanish bilingual skills preferred.
• Proficiency with Microsoft Office and experience using CRM or case management systems such as Salesforce preferred.
• Strong communication, organization, customer service, and time management skills with the ability to work independently in a fast-paced environment.

Responsibilities

• Coordinate the Agency with Choice (AWC) onboarding process by managing caregiver hiring, member admissions, documentation, compliance requirements, and service readiness from referral through admission.
• Serve as the primary point of contact for members and caregivers by providing onboarding guidance, responding to inquiries, conducting follow-ups, and delivering exceptional customer service across phone, email, chat, and messaging channels.
• Maintain accurate caregiver and member records within Salesforce and other systems, monitor onboarding progress, support caregiver orientation, and ensure compliance with employment and program requirements.
• Collaborate with Community Engagement, Case Managers, health plans, and internal teams to coordinate service delivery, communicate member updates, and support closed-loop referral and care integration requirements.
• Support operational reporting, maintain electronic records, uphold HIPAA and company policies, and complete additional administrative projects and team support activities as assigned.

Skills

Customer service

Communication

Relationship building

Organization

Time management

Problem-solving

Attention to detail

Collaboration

Adaptability

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Salesforce

Job description

24 Hour Home Care is seeking a Community Supports Coordinator to manage onboarding for members and caregivers within the Community Supports Division in El Segundo, CA. You will coordinate caregiver hiring, admissions, compliance, and ongoing communication with health plan partners to ensure a seamless experience from referral through admission.

The role emphasizes customer service, organization, and communication skills, with experience in Salesforce or similar CRM systems.