Hybrid Commercial Auto Claims Adjuster – Physical Damage

Liberty Mutual Insurance; Suwanee (GA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Liberty Mutual Insurance seeks a Commercial Insurance Claims Representative in Georgia for a hybrid role that blends in-office collaboration with remote work. You will review and process straightforward commercial claims within authority while gaining valuable insurance education and training paid by the company.

You will interact with insureds, claimants, and agents, determine coverage, establish reserves, and negotiate settlements within limits.

Qualifications

• Bachelor’s degree preferred; high school diploma or equivalent required.
• 1–2 years of claims handling experience recommended.
• Strong customer service and technology skills.
• Ability to navigate multiple systems and communicate clearly.

Responsibilities

• Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.
• Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.
• Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues.
• Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
• Determines and negotiates settlement amount for damages claimed within assigned authority limits.
• Write simple to moderately complex property damage estimates or review auto damage estimates.
• Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate.
• Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistently with established guidelines and expectations.
• Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed.

Skills

Customer service

Communication

Technology skills

Organization

Education

Bachelor's degree preferred

High school diploma

Job description

Liberty Mutual Insurance seeks a Commercial Insurance Claims Representative in Georgia for a hybrid role that blends in-office collaboration with remote work. You will review and process straightforward commercial claims within authority while gaining valuable insurance education and training paid by the company.

You will interact with insureds, claimants, and agents, determine coverage, establish reserves, and negotiate settlements within limits.