Senior Commercial Claims Specialist — Hybrid

Liberty Mutual Insurance; Suwanee (GA); Hybride; USD 55 000 - 80 000; Plein temps

Résumé du poste

Liberty Mutual Insurance in Suwanee, GA offers a hybrid work model that blends in-person collaboration with remote focus. As a Commercial Insurance Claims Representative, you will review and process simple to moderately complex commercial claims within authority limits, supported by paid education and training.

This role emphasizes strong customer service, multi-system navigation, and timely communication with insureds, agents, and internal teams.

Qualifications

• Bachelor’s Degree preferred. High school diploma or equivalent required.
• 1-2 years of experience. Claims handling skills preferred.
• Strong customer service and technology skills.
• Able to navigate multiple systems, strong organizational and communication skills.
• License may be required in multiple states by state law.

Responsabilités

• Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.
• Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.
• Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues.
• Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
• Determines and negotiates settlement amount for damages claimed within assigned authority limits.
• Write simple to moderately complex property damage estimates or review auto damage estimates.
• Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate.
• Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistently with established guidelines and expectations.
• Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed.

Connaissances

Customer service

Communication

Organization

Technology skills

Formation

Bachelor’s degree

Outils

Claims systems

Description du poste

Liberty Mutual Insurance in Suwanee, GA offers a hybrid work model that blends in-person collaboration with remote focus. As a Commercial Insurance Claims Representative, you will review and process simple to moderately complex commercial claims within authority limits, supported by paid education and training.

This role emphasizes strong customer service, multi-system navigation, and timely communication with insureds, agents, and internal teams.