Hybrid Commercial Auto Claims Adjuster

Liberty Mutual Insurance; Indianapolis (IN); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Hybrid work model

Paid training

Comprehensive benefits

Job summary

Liberty Mutual Insurance is seeking a Commercial Insurance Claims Representative in a hybrid Indianapolis role. You will review and process commercial claims within authority, ensuring policy and regulatory compliance while delivering quality service.

The position offers paid education and training, comprehensive benefits, and in-office collaboration twice a month for teammates near Indianapolis, with remote work flexibility for focused tasks.

Qualifications

• Bachelor’s degree preferred; high school diploma or equivalent may apply.
• 1–2 years of claims handling experience.
• Strong customer service and technology skills; ability to navigate multiple systems.

Responsibilities

• Investigates and processes commercial claims within assigned authority.
• Direct interaction with insured, claimants, agents and internal customers.
• Determines policy coverage after analysis of investigation data and policy terms.
• Maintains claim files, documentation and diaries throughout the life cycle.
• Alerts leadership to possible fraud or subrogation potential during processing.
• Coordinates with Field Appraisal, SIU, and other units as appropriate.

Skills

Customer service

Communication

Technology proficiency

Multi-system navigation

Education

Bachelor’s degree or equivalent

Tools

Claims systems

Job description

Liberty Mutual Insurance is seeking a Commercial Insurance Claims Representative in a hybrid Indianapolis role. You will review and process commercial claims within authority, ensuring policy and regulatory compliance while delivering quality service.

The position offers paid education and training, comprehensive benefits, and in-office collaboration twice a month for teammates near Indianapolis, with remote work flexibility for focused tasks.