Hybrid Clinical Operations & Patient Care Coordinator

University of Miami; United States; Hybrid; USD 42,000 - 62,000; Full time

Job summary

The University of Miami Health System is seeking a full-time Clinical Business Operations Representative 2 to support on-site and hybrid clinical operations. You will handle patient intake, records, and communications with care teams, ensuring efficient workflow and exceptional patient service.

This role requires at least two years of relevant experience, strong communication skills, and the ability to adapt to evolving procedures while maintaining confidentiality and professionalism in a busy

Qualifications

• High School diploma or equivalent required.
• Minimum 2 years of relevant experience required.
• Ability to learn new procedures, technologies, and protocols.

Responsibilities

• Obtain or review patient demographic information, insurance information, and referrals.
• Assist in managing expectations surrounding pre- and post-patient care.
• Review clinical records for completeness including authorization and missing data.
• Answer incoming calls, triage inquiries, direct calls, and document messages in the system.
• Greet visitors and callers and direct them to appropriate staff.
• Collaborate with colleagues to improve clinic workflow and patient flow.
• Provide coverage for coworkers as needed and maintain confidentiality of all information.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School diploma or equivalent

Job description

The University of Miami Health System is seeking a full-time Clinical Business Operations Representative 2 to support on-site and hybrid clinical operations. You will handle patient intake, records, and communications with care teams, ensuring efficient workflow and exceptional patient service.

This role requires at least two years of relevant experience, strong communication skills, and the ability to adapt to evolving procedures while maintaining confidentiality and professionalism in a busy