Hybrid Clinical Operations Specialist II

University of Miami; Miami (FL); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Hybrid work arrangement

Job summary

The University of Miami Health System in Miami, FL seeks a Clinical Business Operations Representative 2 to join the Department of Medicine on a hybrid schedule. This full‑time position supports pre‑ and post‑care workflows, handles patient communications, and maintains records with professionalism.

You will answer calls, greet visitors, review demographics and insurance information, and coordinate with physicians to ensure timely, accurate care while upholding privacy and service standards.

Qualifications

• Proven ability to learn new procedures, technologies and protocols.
• Collaborates effectively with colleagues to deliver patient care.
• Strong written and verbal communication skills for diverse stakeholders.
• Familiarity with office software and patient management systems.

Responsibilities

• Obtains and reviews patient demographic and insurance information.
• Assists with pre and post-patient care expectations and coordination.
• Reviews clinical records for completeness and accuracy.
• Answers calls, triages inquiries, and documents messages in software.
• Greet visitors and direct inquiries to appropriate staff.
• Coordinates with team to ensure smooth clinic operations.
• Maintains confidentiality and adheres to policies and procedures.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School diploma or equivalent

Job description

The University of Miami Health System in Miami, FL seeks a Clinical Business Operations Representative 2 to join the Department of Medicine on a hybrid schedule. This full‑time position supports pre‑ and post‑care workflows, handles patient communications, and maintains records with professionalism.

You will answer calls, greet visitors, review demographics and insurance information, and coordinate with physicians to ensure timely, accurate care while upholding privacy and service standards.