Hybrid Clinical Operations Rep II — Patient Care & Scheduling

University of Miami; Miami (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

University of Miami is seeking a Clinical Business Operations Representative 2 to support OBGYN clinic operations in Miami, FL. The role handles front-line phone coverage, patient scheduling, and CRM processing to ensure timely care and data accuracy.

The incumbent collaborates with clinicians and staff, maintains patient information with confidentiality, and contributes to efficient daily operations in a hybrid work setting.

Qualifications

• High School Diploma or equivalent/relevant experience.
• Learning Agility: ability to learn new procedures, technologies, and protocols.
• Teamwork: ability to work collaboratively with others.
• Technical Proficiency: skilled in using office software and relevant computer applications.

Responsibilities

• Answer phones and provide patients with assistance/guidance.
• Schedule/reschedule appointments for patients.
• Manage provider bump lists and re-schedule within 48 hours.
• Process CRM tasks and in-basket messages.
• Maintain confidentiality and adhere to policies.

Skills

Communication

Teamwork

Technical Proficiency

Learning Agility

Education

High School Diploma or equivalent

Tools

Nice Systems

UConnect

UChart

Job description

University of Miami is seeking a Clinical Business Operations Representative 2 to support OBGYN clinic operations in Miami, FL. The role handles front-line phone coverage, patient scheduling, and CRM processing to ensure timely care and data accuracy.

The incumbent collaborates with clinicians and staff, maintains patient information with confidentiality, and contributes to efficient daily operations in a hybrid work setting.