Clinical Business Operations Representative 2 (HYBRID)

University of Miami; Miami (FL); Hybride; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Tuition remission

Hybrid work arrangement

Résumé du poste

The University of Miami Health System in Miami, FL seeks a Clinical Business Operations Representative 2 to join the Department of Medicine on a hybrid schedule. This full‑time position supports pre‑ and post‑care workflows, handles patient communications, and maintains records with professionalism.

You will answer calls, greet visitors, review demographics and insurance information, and coordinate with physicians to ensure timely, accurate care while upholding privacy and service standards.

Qualifications

• Proven ability to learn new procedures, technologies and protocols.
• Collaborates effectively with colleagues to deliver patient care.
• Strong written and verbal communication skills for diverse stakeholders.
• Familiarity with office software and patient management systems.

Responsabilités

• Obtains and reviews patient demographic and insurance information.
• Assists with pre and post-patient care expectations and coordination.
• Reviews clinical records for completeness and accuracy.
• Answers calls, triages inquiries, and documents messages in software.
• Greet visitors and direct inquiries to appropriate staff.
• Coordinates with team to ensure smooth clinic operations.
• Maintains confidentiality and adheres to policies and procedures.

Connaissances

Learning Agility

Teamwork

Technical Proficiency

Communication

Formation

High School diploma or equivalent

Description du poste

The department of Medicine has an exciting opportunity for a full-time Clinical Business Operations Representative 2 to work onsite. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post-care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

*This position is hybrid*

CORE JOB FUNCTIONS

• Obtains or reviews all patient demographic information, insurance information, and referral numbers.
• Assists the department in managing expectations surrounding pre and post-patient care.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High School diploma or equivalent required
• Minimum 2 years of relevant experience required

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff