Hybrid Client Support Consultant (Payroll Solutions)

ADP; Florham Park (NJ); Hybrid; USD 20,664 - 39,867; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Matched Retirement Savings

Paid Volunteer Time Off

Wellness Program

Job summary

ADP is seeking an Associate Client Support Consultant to work in a hybrid environment, managing client challenges and ensuring satisfaction. You will serve clients with 1-49 employees, providing support for payroll and other services. The role demands a strong customer service background and excellent communication skills.

ADP values inclusion and career advancement and offers competitive benefits starting on Day 1. Join a company recognized for its culture and commitment to ethical business practices.

Qualifications

• At least one year of experience in a customer service environment.
• Comfortable working in a metrics-driven call center.
• Ability to work overtime hours during peak seasons.

Responsibilities

• Serve as front-line support for clients solving challenges.
• Troubleshoot and resolve payroll issues with clients.
• Organize oneself to deal with a high volume of inbound calls.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Education

Relevant experience or military experience

Job description

ADP is seeking an Associate Client Support Consultant to work in a hybrid environment, managing client challenges and ensuring satisfaction. You will serve clients with 1-49 employees, providing support for payroll and other services. The role demands a strong customer service background and excellent communication skills.

ADP values inclusion and career advancement and offers competitive benefits starting on Day 1. Join a company recognized for its culture and commitment to ethical business practices.