Associate Client Support Consultant

Fairygodboss; El Paso (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Award-winning training

Health benefits starting on Day 1

Company-paid time off for volunteering

Job summary

Fairygodboss is welcoming applications for the Associate Client Support Consultant position. This role focuses on assisting clients through troubleshooting and resolving payroll issues while ensuring client satisfaction and a seamless service experience.

Ideal candidates have at least one year of customer service or HR experience and possess problem-solving skills. You will thrive in an inclusive workplace that values diverse perspectives and offers extensive ongoing training and development.

Qualifications

• At least one year of experience in customer service or HR/HRIS.
• Ability to work overtime during peak seasons.

Responsibilities

• Troubleshoot and resolve payroll issues for clients.
• Manage a high volume of inbound calls.
• Continuously upgrade knowledge on payroll compliance.

Skills

Customer service experience

HR/HRIS systems experience

Problem-solving

Education

College degree (preferred)

Job description

Associate Client Support Consultant

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award‑winning training and world‑class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

In this role, you will serve as ADP's front‑line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1-49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top‑ranked training will help to set you up for success!

What You’ll Do

Client Support

You will help our clients manage their businesses using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.

Learn

You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.

Organize

You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

To Succeed in This Role – Required Qualifications

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job.

Other Acceptable Experiences Could Include

• Experience noted above, or
• Military experience – we recognize and appreciate the unique talents and experiences Veterans bring to the table.

You’ll Love Working Here Because You Can

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast‑paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest – best‑in‑class benefits start on Day1 because healthy associates are happy ones.
• Focus on your mental health and well‑being – we’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward – company‑paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.