CSR/Associate Client Support Consultant

Fairygodboss; Alpharetta (GA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Best-in-class benefits from Day 1

Ongoing training and mentorship opportunities

Company-paid time off for volunteering

Job summary

Fairygodboss is hiring an Associate Client Support Consultant in Alpharetta, Georgia. In this role, you will be the front-line for solving clients' challenges, providing valuable support and training on ADP technology to ensure client satisfaction.

The ideal candidate will have experience in customer service or HR systems, ability to manage a busy schedule, and a passion for helping clients. The company values a culture of equity, inclusion, and continued growth opportunities.

Qualifications

• 1+ years of experience in a customer service environment or as an HR/HRIS practitioner.
• Ability to work overtime hours during peak seasons.
• Previous military experience is acceptable.

Responsibilities

• Help clients manage their business using solutions.
• Upgrade knowledge on payroll, compliance, and supporting tools.
• Manage high volume of inbound calls based on schedule.

Skills

Customer service

Problem-solving

Communication

Education

College degree or equivalent experience

Job description

Associate Client Support Consultant

ADP is hiring an Associate Client Support Consultant.

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

Responsibilities

• Client Support – help our clients manage their business using our solutions, including troubleshooting payroll issues and collaborating with multiple business units to deliver a seamless client experience.
• Learn – continually upgrade your knowledge and skills on payroll, federal and state compliance, standard operating procedures, administrative practices, and other products and desktop support tools.
• Organize – adhere to a daily schedule and manage a high volume of inbound calls; phone time may increase during peak seasons.

Qualifications

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• Ability to work overtime hours during peak seasons.
• College degree is great but not required; other acceptable experiences include previous experience noted above or military experience.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging.
• Belong by joining Business Resource Groups.
• Grow your career in an agile, fast‑paced environment with many opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Best‑in‑class benefits start on Day1.
• Focus on mental health and well‑being.
• Join a company committed to giving back and generating a lasting positive impact on communities.
• Company‑paid time off for volunteering for causes you care about.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Hybrid Work Location

#LI‑Hybrid