Customer Service Rep / Call Center / Client Support

ADP; La Palma (CA); Hybrid; USD 20,664 - 39,867; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

Wellness Programs

Paid Volunteer Time Off

Continuing Education and Development

Job summary

ADP is hiring for the Associate Client Support Consultant position. In this hybrid role, you will assist clients with HR and payroll issues while providing world-class customer service.

This position requires 3 days in the office and 2 days working remotely, along with strong organizational skills and at least one year of customer service experience. You will contribute to a supportive company culture focused on diversity and inclusion.

Qualifications

• At least one year of customer service experience or HR/HRIS experience with systems.
• Availability to work overtime during peak seasons.
• Fluency in both English and Spanish is a plus.

Responsibilities

• Help clients manage their business with ADP solutions and troubleshoot payroll issues.
• Continuously upgrade your knowledge of payroll, compliance, and support tools.
• Manage a high volume of inbound calls efficiently.

Skills

Customer service experience

HR/HRIS experience

Fluency in Spanish

Organizational skills

Education

Relevant experience or military service

College degree

Job description

ADP is hiring customer service professionals for their Associate Client Support Consultant position. This hybrid role requires 3 days in the office and 2 days working remotely each week, Monday through Friday.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award‑winning training and world‑class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role you will serve as ADP’s front‑line for solving clients’ challenges, including issue resolution, answering questions, training users on ADP technology, and more. You carry the weight of ADP’s service reputation and client satisfaction.

Your primary focus will be on helping clients with 1–49 employees. The day‑to‑day tasks will vary as client questions differ, but the core goal remains: provide excellent service and support.

What You’ll Do

• Client Support: Help clients manage their business with ADP solutions, troubleshoot payroll issues, and partner with internal teams for a seamless experience.
• Learn: Continuously upgrade your knowledge of payroll, federal and state compliance, operating procedures, and desktop support tools.
• Organize: Adhere to a daily schedule and manage a high volume of inbound calls, with the option to handle increased traffic during peak seasons.

TO SUCCEED IN THIS ROLE

Required Qualifications

• At least one year of customer service experience or HR/HRIS experience with systems.
• Availability to work overtime during peak seasons.
• Fluency in both English and Spanish is a plus.
• College degree is great but not required; relevant experience or military service with teamwork, adaptability, and strong organizational skills is acceptable.

You'll Love Working Here Because You Can

• Be yourself in a culture that values equity, inclusion, and belonging.
• Belong by joining one of nine Business Resource Groups to connect with like‑minded peers.
• Grow your career in an agile environment with ample advancement opportunities.
• Continuously learn through ongoing training, development, and mentorship.
• Use best‑in‑class benefits that start on Day 1 to support your health and wellbeing.
• Focus on mental health and well‑being with supportive policies for self‑care and peer support.
• Contribute to community impact through volunteer opportunities and paid volunteer time off.

What are you waiting for? Apply now! $22.50 / hour.

Base salary may vary by location, skills, and experience. Compensation ranges from $15.00 to $28.94 per hour, and may include additional bonus, equity, or commission. Benefits include Medical, Dental, Vision, Life Insurance, Retirement Savings, Wellness Programs, Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, and Paid Volunteer Time Off.

Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state, and local laws.

A little about ADP: We are a global provider of cloud‑based human capital management (HCM) solutions that unify HR, payroll, talent, time, tax, and benefits administration. We are a leader in outsourcing services, analytics, and compliance expertise.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities for all applicants regardless of protected characteristics. Hiring decisions are based on qualifications, experience, ability, availability, and performance.

Ethics at ADP

ADP upholds the highest ethical standards and full compliance with all applicable laws. Employees are expected to maintain integrity and foster an honest, respectful workplace environment.