Client Support Consultant/Customer Service

Fairygodboss; Alpharetta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision benefits from Day 1

Ongoing training, development, and mentorship

Company-paid time off for volunteering

Job summary

Fairygodboss is searching for a Senior Client Support Consultant to act as the front line for resolving client challenges at ADP. This role focuses on client satisfaction, training users on ADP technology, and troubleshooting payroll issues.

The ideal candidate has over 7 years of customer service experience and strong consulting skills in a systems-related organization. The position emphasizes inclusivity and provides excellent benefits from day one.

Qualifications

• 7+ years of experience in a customer service environment.
• 5+ years of professional consulting or HRIS experience required.
• Ability to work overtime during peak seasons.

Responsibilities

• Help clients manage their business using ADP solutions.
• Troubleshoot payroll issues and partner with business units for support.
• Adhere to a daily schedule for handling inbound calls.

Skills

Client satisfaction focus

Troubleshooting

Consulting experience

Ability to work under pressure

Education

College degree or equivalent experience

Job description

Senior Client Support Consultant

In this role, you will serve as ADP's front‑line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

Responsibilities

• Help clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support may also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Continue to upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
• Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

Required Qualifications

• At least 7 years of experience in a customer service environment, with proven ability to produce positive results.
• A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required.
• At least 5 years of professional consulting experience or equivalent experience as a practitioner in a systems‑related organization.
• Ability to work overtime hours during peak seasons.
• A college degree is great but not required. What’s more important is having the skills to do the job.
• Other acceptable experiences include military experience where teamwork, adaptability, organization, and follow‑through help you build team and client relationships, identify solutions, and achieve success.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining a Business Resource Group to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast‑paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Benefit from best‑in‑class health, dental, vision and other benefits starting on Day 1.
• Focus on your mental health and well‑being with support from the company.
• Join a company committed to giving back and generating a lasting, positive impact on the communities in which we work and live.
• Get paid to pay it forward with company‑paid time off for volunteering for causes you care about.

Equal Employment Opportunity

Adp is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon Adp's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.