Associate Client Support Consultant

Fairygodboss; Norfolk (VA); Hybrid; USD 48,000 - 64,000; Full time

Job summary

ADP is hiring Associate Client Support Consultants to provide client support for ADP's payroll product. This hybrid role combines office and remote work and serves as the front line for resolving client challenges, including issue resolution, training users, and more.

The responsibilities include helping clients manage their business using ADP solutions, partnering with multiple business units for a seamless experience, and staying updated on payroll compliance and SOPs.

Qualifications

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with system experience.
• Ability to work overtime hours during peak seasons.
• College degree is a plus but not required; military experience demonstrating teamwork, adaptability, organization, and follow-through is acceptable.

Responsibilities

• Help clients manage their business using ADP solutions, including troubleshooting and probing to resolve payroll issues.
• Partner with multiple business units to provide a seamless client experience.
• Continuously update knowledge and skills on payroll, federal and state compliance, SOPs, administrative practices, and desktop support tools.
• Maintain a daily schedule to handle a high volume of inbound calls, with peak periods such as the year-end year-closing.

Skills

Customer service

HRIS

Overtime

College degree

Education

College degree (nice to have)

Job description

ADP is hiring Associate Client Support Consultants to provide client support for ADP's payroll product.

This role is a hybrid position, combining office and remote work, and acts as the front‑line for solving clients' challenges—including issue resolution, answering questions, training users, and more.

Responsibilities

• Help clients manage their business using ADP solutions, including troubleshooting and probing to resolve payroll issues.
• Partner with multiple business units to provide a seamless client experience.
• Continuously update knowledge and skills on payroll, federal and state compliance, SOPs, administrative practices, and desktop support tools.
• Maintain a daily schedule to handle a high volume of inbound calls, with peak periods such as the year‑end year‑closing.

Qualifications

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with system experience.
• Ability to work overtime hours during peak seasons.
• College degree is a plus but not required; military experience demonstrating teamwork, adaptability, organization, and follow‑through is acceptable.

What You’ll Love Working Here

• Be yourself in an inclusive culture that celebrates diversity and belonging.
• Belong with access to business resource groups and global networks.
• Grow your career in an agile, fast‑paced environment with many advancement opportunities.
• Learn continuously through ongoing training, development, and mentorship.
• Prioritize health with best‑in‑class benefits starting on Day1 and support for mental health.
• Give back with company‑paid time off for volunteering.

Equal Employment Opportunity

ADP is an equal opportunity employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based on ADP’s operating needs and applicant merit, including qualifications, experience, ability, availability, cooperation, and performance.

Ethics and Values

ADP conducts business with the highest ethical standards and full compliance with applicable laws. We expect our people to uphold integrity and foster an honest, respectful workplace. For more about ADP’s culture and values, visit jobs.adp.com/life-at-adp/.