Hybrid Client Success Manager - Freight Analytics

ADP; Rochelle Park (NJ); Hybrid; USD 60,000 - 79,000; Full time

Job summary

Intelligent Audit is a fast growing freight audit & business analytics technology company helping our customers become smarter shippers - shipping to their customers faster, cheaper, and with fewer delivery exceptions. We are looking for a Client Success Manager responsible for customers success/growth with Intelligent Audit for tiered level accounts.

The role involves assessing customer satisfaction, coordinating issue resolution, and providing insights on cost savings while leading yearly

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 3+ years of relatable experience (Audit, Finance, Logistics, transportation).
• Freight, Pay & Audit experience preferable.
• Solid Excel skills (VLOOKUP, Pivot Tables, conditional formatting).

Responsibilities

• Continuously assess customer satisfaction for tiered level accounts.
• Maintain updated issues list communicated and managed regularly.
• Coordinate project issue resolution across different functional teams.
• Summarize product feedback from customer meetings and advocate for customers with internal teams.
• Provide operational insights regarding savings and cost savings opportunities.
• Lead customer yearly business reviews.
• Troubleshooting - GL coding exceptions, payments, reporting.
• Assist with reporting requests/questions.
• Monitor KPIs around customer health.
• Review Weekly Customer Health Report per Customer.
• Provide direct support for renewal activities.
• Use proprietary FA&P software to extract and enrich freight pay reports on ad-hoc or scheduled requests.

Skills

Verbal communication

Interpersonal skills

Written communication

Team player

Cross-functional

Analytical skills

Problem solving

Decision making

Remote teamwork

MS Office

Education

Bachelor’s degree or similar experience

Tools

MS Office

Job description

Intelligent Audit is a fast growing freight audit & business analytics technology company helping our customers become smarter shippers - shipping to their customers faster, cheaper, and with fewer delivery exceptions. We are looking for a Client Success Manager responsible for customers success/growth with Intelligent Audit for tiered level accounts.

The role involves assessing customer satisfaction, coordinating issue resolution, and providing insights on cost savings while leading yearly