Freight Audit Services Manager — AI-Driven & Client-Facing

Flexport; California; On-site; USD 140,000 - 180,000; Full time

Job summary

Flexport is seeking a Manager, Freight Audit Services to architect and operate our client‑facing freight audit program. You will help clients verify freight charges, resolve billing discrepancies, and understand transportation costs.

You will own onboarding, audits, and team growth as demand expands, collaborating with Product, Engineering, and commercial teams to improve the service and its economics, while applying AI‑assisted workflows to extract data and drive savings.

Qualifications

• A record of strong results in operations, logistics, financial operations, client delivery, consulting, or a related field.
• Clear client communication and the judgment to handle sensitive issues, explain findings, and set realistic expectations.
• Leadership experience in managing people, developing colleagues, or leading cross-team projects.
• Hands-on experience using generative AI to analyze information or improve a recurring workflow. You can explain what you built, how you tested it, and what improved.
• Sound judgment about AI: you check results against source data, recognize unreliable outputs, protect confidential information, and know when human review is needed.

Responsibilities

• Launch the service and establish procedures, quality checks, service standards, ownership, and escalation paths.
• Lead client onboarding: gather contracts, invoices, shipment data, and authorizations, then confirm the audit scope and readiness to begin.
• Run daily audit delivery, checking invoices against contracted rates, terms, and shipment records and investigating discrepancies.
• Manage carrier disputes and billing corrections. Keep supporting evidence, follow issues through resolution, and distinguish potential savings from confirmed client value.
• Be the operational point of contact for clients. Explain findings, resolve escalations, and lead service reviews with clear reporting.
• Hire, train, and develop the team as demand grows. Match staffing and workloads to client needs, quality standards, and cost to serve.
• Work with Product and Engineering to define requirements and test improvements. Build and trial AI-assisted workflows for extracting invoice data, comparing charges with contracts, and investigating exceptions; verify accuracy before expanding their use.
• Support Sales and Account Management with discovery, service scoping, implementation planning, and input on pricing and proposals.
• Track onboarding time, audit turnaround, accuracy, dispute outcomes, client value, productivity, and profitability. Use those results to improve delivery.

Job description

Flexport is seeking a Manager, Freight Audit Services to architect and operate our client‑facing freight audit program. You will help clients verify freight charges, resolve billing discrepancies, and understand transportation costs.

You will own onboarding, audits, and team growth as demand expands, collaborating with Product, Engineering, and commercial teams to improve the service and its economics, while applying AI‑assisted workflows to extract data and drive savings.