Customer Solutions Architect

ADP; Alpharetta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Intelligent Audit is a fast-growing freight audit and analytics technology company seeking a Customer Solutions Architect in Alpharetta, GA. You will create the overall technical vision for solutions to business problems and manage implementations for clients.

The role requires leading technical efforts, coordinating with stakeholders, and delivering end-to-end software solutions including freight rate and auditing capabilities. Strong communication and collaboration are essential.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, MIS, Business or related field with 2–4 years of relevant experience
• Experience with Smartsheet
• Experience with release processes and SDLC
• Experience delivering Freight Rate and Auditing software technical deliverables

Responsibilities

• Act as the primary technical lead for new clients and existing client requests
• Consults with technical staff to evaluate integration between hardware and software for successful implementations
• Assist with projects from requirements definition through deployment, identifying schedules and maintaining scope documentation
• Maintains technical design documentation for software changes and development
• Consults with customers on technical design and development of software applications and modifications
• Communicates internal deliverables and change requests to key stakeholders
• Maintains and enhances software applications and makes necessary modifications
• Analyzes and documents system implementation changes for recent projects
• Ensures milestones are met through oversight of project and coordination of resources
• Works with other departments impacting the implementation project

Skills

Technical leadership

Verbal communication

Written communication

Multi-tasking

Collaborative

Freight software knowledge

Education

Bachelor’s degree in CS/IT/MIS/Business

Tools

SQL

Jira

Smartsheet

Freight audit software

Job description

Salary Range: $70,000.00 To $90,000.00 Annually

Job Title: Customer Solutions Architect

Reports to: VP Continuous Improvement

Intelligent Audit is a fast-growing freight audit & business analytics technology company helping our customers become smarter shippers - shipping to their customers faster, cheaper and with less delivery exceptions. We use big data to help our customers remove inefficiencies in their global transportation spend. We are looking for a Customer Solutions Architect who will create the overall technical vision for a specific solution to a business problem. You design, describe, and manage the solution.

What You will Do:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual with this position in our company will be expected, on a regular basis, to:

• Act as the primary technical lead for new clients as well as existing client requests
• Consults with technical staff to evaluate the integration between hardware and software and the operational performance of requirements for a successful implementation
• Assist with projects from requirements definition through deployment, identifying schedules, creating and maintaining scope documentation
• Maintains technical design documentation for software changes and development.
• Consults with customers concerning the technical design and development of software applications and modifications
• Ability to communicate internal deliverables and change requests to key stakeholders
• Maintains and enhances software applications and makes necessary modifications.
• Ability to analyze, design, and document system implementation changes for recently completed implementation projects
• Ensure milestones are successfully met through oversight of project and coordination of the project team resources
• Work collaboratively with other departments impacting the implementation project
• Clearly communicate actions needed from all internal and external parties
• Understand the business impacts of issues and how they relate to IT owned solutions

What You will Bring:

• A proven track record in successful implementation of technology solutions
• Customer centered ideas; lead by example with confidence and trust
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Ability to multi-task and handle multiple implementations/requests with ease
• A collaborative spirit to work well within team and other departments
• Experience with the following: freight rate and audit software, SQL, Jira and/or ticket management system

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems, Business or related field and a minimum of 2-4 years of relevant experience
• Experience with Smartsheet
• Experience with release processes and SDLC
• Experience delivering Freight Rate and Auditing software technical deliverables