Remote Client Delivery Manager — Drive Success & Growth

Thrive; Holland (MI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Thrive is a rapidly growing technology solutions provider delivering Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. We seek a Client Delivery Manager to be the primary contact for assigned accounts, building strategic relationships and ensuring clients realize value from contracted services.

The CDM will oversee onboarding, enablement, and customer advocacy, manage contract P&L, and identify growth opportunities.

Qualifications

• 5+ years of digital experience as a CDM (Managed Services a plus).
• Strong business acumen and ITIL/ITSM knowledge.
• College degree preferred in a related field or commensurate experience.
• Experience with managed services and P&L oversight.

Responsibilities

• Build strategic client relationships and drive measurable value.
• Coordinate onboarding, training, and enablement activities.
• Manage contract P&L and identify growth opportunities.
• Lead contract renewals and resolve escalations promptly.

Skills

Customer relationship management

Business operations

Change management (end-to-end)

Process improvement

Project management (scoping, planning,

Risk management

Education

College degree preferred

ITIL/ITSM certifications

Tools

ServiceNow

CustomerGauge

Job description

Thrive is a rapidly growing technology solutions provider delivering Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. We seek a Client Delivery Manager to be the primary contact for assigned accounts, building strategic relationships and ensuring clients realize value from contracted services.

The CDM will oversee onboarding, enablement, and customer advocacy, manage contract P&L, and identify growth opportunities.