Customer Success Manager - Grow Accounts & Revenue

DOLEAD SAS; Cambridge (MA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Transportation costs

Healthcare (AETNA)

Holidays

Flexible remote policy

Diverse & multicultural environment

Culture

Office in Boston area

Job summary

Dolead in Boston/Cambridge is seeking a Customer Success Manager to align marketing, sales and data, building strong client relationships and driving revenue in a hybrid setup (3 days/week in the office).

You will manage key accounts, identify upsell opportunities, design account plans, own pipeline, and collaborate with Sales, Product and Performance teams to deliver measurable results for a diverse, international client base.

Qualifications

• 4+ years in customer success or account management, with a track record of growing accounts and renewals.
• Experience in digital advertising and/or home improvement services preferred.
• Strong presentation and client-facing communication skills.

Responsibilities

• Build and grow relationships with key client stakeholders as the go-to person.
• Identify upsell and cross-sell opportunities using data and insights.
• Design and execute account plans aligned with client objectives.
• Own pipeline and forecasts; follow up on opportunities and targets.
• Collaborate with Sales, Marketing, Product, and Performance teams.
• Negotiate and close deals that fit client goals and policies.
• Track performance and adjust strategies based on insights.
• Provide proactive support to keep clients satisfied and successful.

Skills

Customer success

Account management

Renewals

Stakeholder management

Tools

Looker

Tableau

Job description

Dolead in Boston/Cambridge is seeking a Customer Success Manager to align marketing, sales and data, building strong client relationships and driving revenue in a hybrid setup (3 days/week in the office).

You will manage key accounts, identify upsell opportunities, design account plans, own pipeline, and collaborate with Sales, Product and Performance teams to deliver measurable results for a diverse, international client base.