Hybrid Client Solutions Specialist

Member Driven Technologies; Farmington Hills (MI); Hybrid; USD 50,000 - 55,000; Full time

Job summary

Member Driven Technologies seeks a Solutions Specialist to collaborate with clients and internal teams to deliver solutions that meet client needs. The role bridges coordination, testing support, documentation, and user acceptance testing throughout the delivery lifecycle.

You will work with Solutions Advisors, engineering, and platform teams to keep projects on track, communicate progress, and escalate issues as needed.

Qualifications

• High school diploma or equivalent.
• Associate’s degree, technical training, business coursework, or equivalent professional experience preferred.
• Two (2) or more years of experience in client service, operations, solution delivery, software support, implementation, or a related field preferred.
• Experience managing multiple requests, assignments, or projects simultaneously.
• Strong organizational, communication, and problem-solving skills.
• Ability to learn new systems, processes, and technologies quickly.

Responsibilities

• Support the delivery of client solutions through coordination, tracking, follow-up, and communication activities.
• Assist with gathering and organizing business and user requirements for solutions and enhancements.
• Help document workflows, processes, solution details, and delivery-related information.
• Monitor assignment progress and help ensure timelines and deliverables remain on track.
• Coordinate internal and client touchpoints as needed throughout the delivery process.
• Research solution options, enhancements, and operational recommendations for clients.
• Assist with solution setup, validation, testing coordination, and implementation-related activities.
• Collaborate with Solutions Advisors and technical teams to support successful solution outcomes.
• Participate in software and solution testing from the perspectives of functionality, usability, reliability, integration, and performance.
• Assist with documenting testing activities, defects, validation steps, and outcomes.
• Support User Acceptance Testing (UAT) coordination and client readiness activities.
• Work proactively with engineering and delivery teams to promote quality throughout the delivery process.

Skills

Client service

Organization

Communication

Problem-solving

Time management

Education

High school diploma

Associate’s degree or technical training

Job description

Member Driven Technologies seeks a Solutions Specialist to collaborate with clients and internal teams to deliver solutions that meet client needs. The role bridges coordination, testing support, documentation, and user acceptance testing throughout the delivery lifecycle.

You will work with Solutions Advisors, engineering, and platform teams to keep projects on track, communicate progress, and escalate issues as needed.