Hybrid Tech Client Success Strategist

Pinion; Loveland (CO); Hybride; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Hybrid or in-office arrangements

Health, dental, vision, life, and_dis_

Résumé du poste

Pinion is seeking a Client Account Specialist to connect IT solutions with growing technology clients. You’ll build consultative relationships, understand client IT environments, and translate needs into actionable service requirements.

In this role, you’ll ensure timely updates, coordinate with technical teams, and collaborate across departments to tailor technology plans. Occasional overnight travel may be required, with a hybrid or in-office work arrangement.

Qualifications

• Proven experience in client service and retention (IT/MSP preferred).
• Strong communication with business owners and stakeholders.
• Curiosity for technology trends and business solutions.
• Problem-solving mindset and attention to detail.
• Digital fluency with Microsoft Office and CRM familiarity.
• Willingness to travel overnight occasionally.

Responsabilités

• Build consultative client relationships to drive satisfaction and growth.
• Understand each client’s business, IT environment, and goals.
• Translate client needs into actionable service requirements.
• Provide timely updates and proactive communication; coordinate with technical teams.
• Collaborate across departments to tailor technology plans.
• Identify trends and proactively develop strategies.
• Generate opportunities, prepare quotes, and track activity.

Connaissances

Client service

Retention

Communication

Technical curiosity

Problem solving

Attention to detail

Digital fluency

Critical thinking

Travel willingness

Outils

CRM systems

Microsoft Office

Description du poste

Pinion is seeking a Client Account Specialist to connect IT solutions with growing technology clients. You’ll build consultative relationships, understand client IT environments, and translate needs into actionable service requirements.

In this role, you’ll ensure timely updates, coordinate with technical teams, and collaborate across departments to tailor technology plans. Occasional overnight travel may be required, with a hybrid or in-office work arrangement.