Hybrid Client Service & Expert Sourcing Associate

Guidepoint Australia; San Francisco (CA); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

PTO 15 days

10 paid holidays

Medical, dental, vision coverage

401(k) with company match

Gym memberships and wellness programs

Commuter benefits

Self-paced learning via LinkedIn

Job summary

Guidepoint is seeking an Associate for its Client Service team in a hybrid role, requiring three in-office days. You will learn to assess research needs, identify expert profiles, and recruit experts into Guidepoint’s global network of advisors to deliver fast, high-quality client experiences.

The role emphasizes strong judgment, responsiveness, and the ability to manage multiple priorities with senior professionals by phone. Authorization to work in the United States is required.

Qualifications

• Bachelor’s degree with a 3.0 GPA minimum.
• Previous relevant internship, volunteer, or extracurricular experience.
• AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication.
• Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment.
• Curiosity about emerging technology and willingness to continue building skills with new tools.
• Applicants must be authorized to work in the United States without visa sponsorship.

Responsibilities

• Recruit new experts into Guidepoint’s network and engage them for client consultations.
• Independently conduct targeted research across LinkedIn, press releases, company websites, case studies, and other public sources to identify relevant subject-matter experts.
• Lead cold outreach, phone-based vetting, and screening conversations with experts to evaluate their fit for specific client projects and prepare high-quality profiles for client consideration.
• Define sourcing strategies for each client request based on project scope, urgency, and target expert profile.
• Manage multiple fast-moving client requests, balancing competing deadlines while maintaining a high standard of execution.

Skills

AI fluency

Research skills

Communication skills

Time management

Client service mindset

Education

Bachelor’s degree (3.0 GPA)

Tools

LinkedIn

AI-enabled tools

Job description

Guidepoint is seeking an Associate for its Client Service team in a hybrid role, requiring three in-office days. You will learn to assess research needs, identify expert profiles, and recruit experts into Guidepoint’s global network of advisors to deliver fast, high-quality client experiences.

The role emphasizes strong judgment, responsiveness, and the ability to manage multiple priorities with senior professionals by phone. Authorization to work in the United States is required.