Hybrid Client Operations Coordinator

24 Hour Home Care; El Segundo (CA); Hybrid; USD 32,000 - 34,000; Full time

Job summary

24 Hour Home Care is seeking a Client Operations Coordinator in El Segundo for end-to-end client operations support, including authorizations, service hours, billing, and case resolution.

The role requires 1+ years in admin/ops and proficiency with Excel/Outlook; hybrid work with in-office presence 3 days/week is required. Candidates with home care or healthcare operations experience are preferred.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in an administrative, operations, billing, customer service, or coordination role.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Experience in home care, healthcare operations, or a Regional Center environment preferred.
• Familiarity with authorization, billing, claims, payroll, or CRM systems such as Salesforce preferred.

Responsibilities

• Process and maintain client authorizations, verifying service type, units, date ranges, funding sources, and rates; identify discrepancies and support urgent authorization requests and audits.
• Process submitted hours and timesheets, validate alignment with authorized services, and resolve short pays, missing entries, and other processing discrepancies.
• Support pre-billing accuracy checks, billing closeout, reconciliation, reauthorization tracking, and funds recovery activities to help prevent service and payment disruptions.
• Manage assigned client cases and escalations through resolution, communicating with clients and caregivers and partnering with internal teams to address authorization, service, and billing concerns.
• Maintain accurate documentation, meet established turnaround and compliance requirements, and collaborate with Branch Operations, Revenue Cycle Management, Payroll, Finance, and other partners to resolve issues and improve processes.

Skills

Administrative experience

Excel

Outlook

Billing experience

CRM familiarity

Communication

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Salesforce

Job description

24 Hour Home Care is seeking a Client Operations Coordinator in El Segundo for end-to-end client operations support, including authorizations, service hours, billing, and case resolution.

The role requires 1+ years in admin/ops and proficiency with Excel/Outlook; hybrid work with in-office presence 3 days/week is required. Candidates with home care or healthcare operations experience are preferred.