Client Operations Specialist: Care & Billing Expert

24 Hour Home Care - Corporate Division; El Segundo (CA); Hybrid; USD 32,000 - 34,000; Full time

Job summary

24 Hour Home Care in El Segundo is seeking a Client Operations Coordinator to support the client operations lifecycle, from authorization intake through billing and case resolution. This role helps ensure authorizations and service hours are processed accurately and that clients and caregivers experience uninterrupted service.

You will be trained across client operations, work with cross-functional teams, and handle occasional escalations.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in an administrative, operations, billing, customer service, or coordination role.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Experience in home care, healthcare operations, or a Regional Center environment preferred.
• Familiarity with authorization, billing, claims, payroll, or CRM systems such as Salesforce preferred.

Responsibilities

• Process and maintain client authorizations, verifying service type, units, date ranges, funding sources, and rates; identify discrepancies and support urgent authorization requests and audits.
• Process submitted hours and timesheets, validate alignment with authorized services, and resolve short pays, missing entries, and other processing discrepancies.
• Support pre-billing accuracy checks, billing closeout, reconciliation, reauthorization tracking, and funds recovery activities to help prevent service and payment disruptions.
• Manage assigned client cases and escalations through resolution, communicating with clients and caregivers and partnering with internal teams to address authorization, service, and billing concerns.
• Maintain accurate documentation, meet established turnaround and compliance requirements, and collaborate with Branch Operations, Revenue Cycle Management, Payroll, Finance, and other partners to resolve issues and improve processes.

Skills

Attention to detail

Organization

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Salesforce

Job description

24 Hour Home Care in El Segundo is seeking a Client Operations Coordinator to support the client operations lifecycle, from authorization intake through billing and case resolution. This role helps ensure authorizations and service hours are processed accurately and that clients and caregivers experience uninterrupted service.

You will be trained across client operations, work with cross-functional teams, and handle occasional escalations.