Client Operations Leader — Reauthorizations & Revenue

Remote Co.; El Segundo (CA); Hybrid; USD 65,000 - 80,000; Full time

Job summary

24 Hour Home Care is seeking a dynamic Supervisor, Client Operations to lead the RC Relations team in El Segundo. You will manage reauthorizations, resolve payor discrepancies, and drive funds recovery while maintaining service levels. The role supervises coordinators and specialists, translating strategy into daily execution.

Ideal candidates have healthcare operations experience, 2+ years of supervisory leadership, and a BA or equivalent. Hybrid work model with some in-office days.

Qualifications

• 3+ years of progressive experience in healthcare operations, revenue cycle, authorization management, branch or field operations, or a related field.
• 2+ years of direct supervisory experience, including assigning work, coaching employees, and managing performance.
• Bachelor’s degree or equivalent practical experience.
• Experience working with Regional Centers, government payors, or managed care organizations preferred.
• Familiarity with authorization lifecycles, reauthorization timelines, reconciliation, or payor-facing dispute resolution preferred.

Responsibilities

• Supervise a team of coordinators and specialists, assigning caseloads, setting priorities, monitoring throughput, and ensuring established service levels and deadlines are met.
• Serve as the first point of escalation for complex Regional Center cases, including authorization disputes, stalled reauthorizations, discrepancies, and funds recovery issues.
• Coach and develop team members through regular feedback, 1:1s, performance management, and onboarding support.
• Maintain operational reporting and dashboards for reauthorization capture, renewal timelines, discrepancy resolution, and funds recovery, using data to identify risks and direct team priorities.
• Execute and continuously improve team workflows, SOPs, escalation paths, and quality standards in partnership with the Sr. Manager.

Skills

Team leadership

Coaching

SLA tracking

Data analysis

Salesforce

Excel

Relationship management

Escalation resolution

Education

Bachelor's degree or equivalent practical experience

Tools

Salesforce

Excel

Job description

24 Hour Home Care is seeking a dynamic Supervisor, Client Operations to lead the RC Relations team in El Segundo. You will manage reauthorizations, resolve payor discrepancies, and drive funds recovery while maintaining service levels. The role supervises coordinators and specialists, translating strategy into daily execution.

Ideal candidates have healthcare operations experience, 2+ years of supervisory leadership, and a BA or equivalent. Hybrid work model with some in-office days.