Hybrid Administrative Coordinator — Healthcare Ops

24 Hour Home Care; El Segundo (CA); Hybrid; USD 32,000 - 33,000; Full time

Job summary

24 Hour Home Care is seeking an Administrative Coordinator to provide administrative and operational support for the Community Supports division in a hybrid El Segundo setting. This temporary role covers timekeeping, payroll, billing, and inquiries, while ensuring HIPAA compliance and accurate service delivery.

You will liaise with long-term care insurers, process payroll tasks, and generate reports, all while maintaining high attention to detail in a fast-paced environment.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Experience managing a high volume of customer calls.
• Proficiency with Microsoft Office including Access, Word, Excel, and Outlook.
• Experience with Salesforce or other CRM systems.
• Ability to work independently, manage deadlines, and maintain accuracy in a fast-paced environment.
• Bilingual Spanish preferred.
• Reliable internet service required.

Responsibilities

• Serve as the primary liaison for long-term care insurance and funded partners, supporting claims, authorizations, invoices, compliance requirements, care notes, and related submissions.
• Process high-volume electronic timekeeping records and support weekly payroll and billing deadlines.
• Track and resolve timekeeping issues, including corrections, stop payments, short pay, time-off requests, direct deposit enrollment, and wage and hour compliance.
• Respond to customer inquiries across phone, chat, text, and email, providing timely resolution for payroll, billing, authorization, and service-related requests.
• Partner with Operations teams to resolve billing and payroll errors, complete audits, and address customer needs.
• Run recurring reports and audit member utilization, authorizations, and health plan verification information.
• Maintain confidentiality and ensure appropriate handling of protected health information in accordance with HIPAA and company policies.

Skills

Customer service

Written & verbal communication

Problem solving

Attention to detail

Data analysis

Time management

Sound judgment

Goal-oriented execution

Education

High school diploma / GED

Bachelor’s degree preferred

Tools

Microsoft Office

Access

Word

Excel

Outlook

Salesforce

Job description

24 Hour Home Care is seeking an Administrative Coordinator to provide administrative and operational support for the Community Supports division in a hybrid El Segundo setting. This temporary role covers timekeeping, payroll, billing, and inquiries, while ensuring HIPAA compliance and accurate service delivery.

You will liaise with long-term care insurers, process payroll tasks, and generate reports, all while maintaining high attention to detail in a fast-paced environment.