Hybrid Client Experience & Campaign Ops Specialist

Yahoo Holdings Inc.; Reston (VA); Hybrid; USD 70,000 - 146,000; Full time

Job summary

Yahoo Holdings Inc. is seeking a Client Experience Specialist to manage day-to-day campaign planning, launch coordination, and post-campaign analysis across Retail, QSR, CPG, Pharma, and Health verticals.

You will leverage enterprise AI tools to draft performance summaries, surface insights, and craft client-ready reports while ensuring accuracy and brand compliance. The role emphasizes collaboration with Sales, Ad Ops, and analytics teams in a hybrid work environment.

Qualifications

• 2+ years of experience in digital campaign management or client service.
• Hands-on knowledge of digital media formats and buying models.
• Proficiency with ad tech platforms and Excel/Sheets.

Responsibilities

• Oversee campaign timelines and asset requirements.
• Monitor pacing, delivery, and discrepancies with Ad Ops and technical support teams.
• Support proactive media planning with Account Directors and Sales Strategy teams.
• Draft performance update summaries and QBR narratives using AI tools.
• Identify repetitive operational tasks and apply AI-driven workflows.
• Test and implement approved internal AI tools and ad tech features.
• Coordinate issue resolution across ad operations, billing, and product support.

Skills

Digital campaign management

Media operations

Campaign planning

Data analysis

AI tools usage

Excel/Sheets

Tools

Google Ad Manager

DSPs

Salesforce

Excel/Google Sheets

Job description

Yahoo Holdings Inc. is seeking a Client Experience Specialist to manage day-to-day campaign planning, launch coordination, and post-campaign analysis across Retail, QSR, CPG, Pharma, and Health verticals.

You will leverage enterprise AI tools to draft performance summaries, surface insights, and craft client-ready reports while ensuring accuracy and brand compliance. The role emphasizes collaboration with Sales, Ad Ops, and analytics teams in a hybrid work environment.