AI-Driven Campaign Experience Specialist

Yahoo Holdings Inc. in; Champaign (IL); Hybrid; USD 70,000 - 146,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Backup childcare

Education stipends

Job summary

Yahoo Advertising is seeking a Client Experience Specialist to deliver seamless execution across brand and performance campaigns, supporting Retail, QSR, CPG, Pharma, and Health verticals.

You will leverage enterprise AI tools to streamline workflows, surface campaign insights faster, and assist in crafting high-impact reporting for sales partners and advertisers, coordinating with Sales, Ad Ops, and product support. The NYC Metro area is preferred.

Qualifications

• 2+ years of experience in digital campaign management, media operations, digital media planning, or client service within digital advertising.
• Hands-on knowledge of digital media formats and channels and buying models (direct IO, programmatic, PMPs).
• Proficiency with ad tech platforms and Salesforce; advanced Excel/Google Sheets.
• Strong written and verbal communication with the ability to produce client-ready updates.

Responsibilities

• Serve as the primary operational pre- and post-sale partner for assigned accounts, coordinating campaign timelines and asset requirements.
• Oversee full campaign lifecycles from inventory reservations to final billing; monitor pacing and delivery, troubleshoot with Ad Ops and technical teams.
• Support proactive media planning and revisions with Account Directors and Sales Strategy teams across direct IO and programmatic paths.
• Use AI tools to draft performance summaries and wrap reports, verifying outputs against source data.
• Identify repetitive tasks and apply AI-assisted workflows to improve speed and accuracy.
• Share AI prompts and workflow efficiencies across the Client Experience team.
• Coordinate issue resolution across ad operations, billing, and product support.

Skills

Campaign management

Digital media

Ad tech platforms

Communication skills

Generative AI tools

AI output validation

Collaboration mindset

Tools

Google Ad Manager

DSPs

Salesforce

Excel/Google Sheets

Job description

Yahoo Advertising is seeking a Client Experience Specialist to deliver seamless execution across brand and performance campaigns, supporting Retail, QSR, CPG, Pharma, and Health verticals.

You will leverage enterprise AI tools to streamline workflows, surface campaign insights faster, and assist in crafting high-impact reporting for sales partners and advertisers, coordinating with Sales, Ad Ops, and product support. The NYC Metro area is preferred.