Client Experience Specialist — Ad Campaigns & AI Insights

Yahoo Holdings Inc. in; Nashville (TN); Hybrid; USD 73,000 - 153,000; Full time

Benefits offered by this job

Flexible hybrid work options

AI tooling-enabled workflows

Job summary

Yahoo Holdings Inc. in Nashville is seeking a Client Experience Specialist (Yahoo Ads) to manage day-to-day campaign planning, launch coordination, delivery pacing, and post-campaign analysis across finance, automotive, and travel verticals.

The role emphasizes AI-assisted workflows, cross-functional collaboration, and proactive client communication; a hybrid work model is available with optional office presence.

Qualifications

• 2+ years in digital campaign management or client service in digital advertising.
• Hands-on knowledge of display, video, native formats, and IO buying models.
• Proficient with ad tech platforms including Google Ad Manager, DSPs, Salesforce, Excel/Sheets.
• Strong written and verbal communication; able to translate data into client-ready updates.
• Experience using generative AI tools (Gemini, ChatGPT, Claude) for drafting communications.
• Ability to validate AI-generated content for accuracy and brand tone.
• Collaborative and solutions-focused mindset to elevate client experience.

Responsibilities

• Client Success Ownership: primary operational pre- and post-sale partner for accounts.
• Campaign Execution & Pacing: oversee lifecycles from inventory to billing and monitor delivery.
• Strategic Planning & Media Coordination: support proactive planning with shared leads and teams.
• AI-Augmented Insights & Reporting: use AI tools to draft updates and verify outputs.
• Workflow Automation & Process Enablement: apply AI-assisted workflows to improve speed and accuracy.
• Cross-Functional Communication: coordinate issue resolution across teams with clear updates.

Skills

Digital campaign management

Ad operations

Excel / Google Sheets

AI tooling

Client communication

Cross-functional collaboration

Tools

Google Ad Manager

DSPs

Salesforce

Job description

Yahoo Holdings Inc. in Nashville is seeking a Client Experience Specialist (Yahoo Ads) to manage day-to-day campaign planning, launch coordination, delivery pacing, and post-campaign analysis across finance, automotive, and travel verticals.

The role emphasizes AI-assisted workflows, cross-functional collaboration, and proactive client communication; a hybrid work model is available with optional office presence.