Hybrid Claims Operations Analyst II

acg; Detroit (MI); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid work arrangement

90-day in-office training

Annual bonus incentive

Job summary

ACG in Dearborn, Michigan is seeking a Claims Support Assistant II to join a rotating hybrid team. You will handle complex payment and reconciliation tasks, review documents, and support the Claims department to ensure accurate, timely outcomes across multiple claims systems.

The role emphasizes attention to detail, data entry, and strong communication. 90 days of in-office training will precede the rotating in-office days, with a flexible hybrid schedule ongoing.

Qualifications

• High School Diploma or equivalent, or three years of experience in processing, customer service or business administration.
• Valid driver's license required if in-person inspections or frequent in-person meetings are part of the role.
• Experience with PC software applications and data handling is expected.

Responsibilities

• Provide support to the Claims department by handling complex tasks across one or more claims lines and systems.
• Work independently with minimal supervision to analyze, research, and reconcile information.
• Handle inbound and outbound calls to resolve claims needs and review documents for accuracy.
• Train less senior staff in departmental processes and procedures.
• Balance and reconcile claim deposits and allocate funds to correct coverage in claims systems.

Skills

Customer service

Attention to detail

Multi-tasking

Communication skills

Data entry

Independent work

Teamwork

Technical skills

Banking experience

Education

High School Diploma or equivalent

Tools

Claim processing system

PC software applications

Data processing tools

Job description

ACG in Dearborn, Michigan is seeking a Claims Support Assistant II to join a rotating hybrid team. You will handle complex payment and reconciliation tasks, review documents, and support the Claims department to ensure accurate, timely outcomes across multiple claims systems.

The role emphasizes attention to detail, data entry, and strong communication. 90 days of in-office training will precede the rotating in-office days, with a flexible hybrid schedule ongoing.