Hybrid Claims Support Specialist II

Aaa-the-Auto-Club-Grou; Detroit (MI); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

AAA membership with roadside assistant

401(k) plan with company match

Health Savings Account (HSA) options

Paid time off

Job summary

The Auto Club Group (ACG) is hiring a Michigan-based Claims Support Assistant II to join our claims operations in Dearborn. You will handle complex payment and reconciliation tasks, review documents for accuracy, and resolve issues to support timely claim outcomes.

This role requires high attention to detail, the ability to work independently with limited supervision, and solid communication skills. The position offers a rotating hybrid schedule, in-office training for 90 days, and a

Qualifications

• High School Diploma or equivalent or 3 years experience in processing, customer service or business administration.
• Valid driver’s license if in-person inspections or frequent in-person meetings with members.
• Experience with PC software applications and data processing.
• Strong problem-solving and communication skills.

Responsibilities

• Provide support to the Claim department by completing functions that require an advanced understanding of concepts, processes, and the organization and workflow for one or more claims lines of business and one or more claims systems.
• Work independently with limited supervision to complete functions that may require analysis, research, calculations, or the synthesis of information from multiple sources.
• Receive inbound and make outbound customer phone calls to resolve claims needs.
• Review claim documents for accuracy and determine the next action within the process.
• Train less senior staff members in departmental processes and procedures.
• May be assigned tasks normally handled by the lower-level staff when necessary.
• Process paperwork for outgoing checks.
• Investigate stop pay requests for accuracy.
• Accurately allocate funds to correct coverage in the appropriate Claim system.
• Review checks and attempt to resolve prior to release of funds to the state for all claim systems, including redeposit funds to claim systems/accounts to avoid improper esheatment.
• Review and research activity associated with positive pay processes.
• Research incoming checks for proper allocation and process deposits including balancing accounts and resolving allocation issues.
• Balance and reconcile all claim deposits.

Skills

Attention to detail

Data entry

Customer service

Communication skills

Problem solving

Phone etiquette

Education

High School Diploma or equivalent

Three years of experience in processing, customer service or business administration

Tools

PC software applications

Claim processing system

Job description

The Auto Club Group (ACG) is hiring a Michigan-based Claims Support Assistant II to join our claims operations in Dearborn. You will handle complex payment and reconciliation tasks, review documents for accuracy, and resolve issues to support timely claim outcomes.

This role requires high attention to detail, the ability to work independently with limited supervision, and solid communication skills. The position offers a rotating hybrid schedule, in-office training for 90 days, and a