Hybrid Claims Operations Support Specialist

AF - Group; Minnesota; Hybrid; USD 39,000 - 66,000; Full time

Job summary

AF - Group in Minnesota seeks a detail‑oriented administrative assistant to support the Claims and Operations teams. Responsibilities include managing calls, processing checks, deposits, and note creation in the system, plus assisting with file reviews and closing files.

The role is hybrid, requires strong organizational skills, proficiency with Windows, and ability to handle multiple priorities while adhering to state workers’ compensation provisions.

Qualifications

• Requires high school diploma or GED with some insurance/admin coursework
• Experience in an insurance environment or workers' compensation knowledge is preferred
• Proficiency in Windows and basic data entry is expected

Responsibilities

• Supports customer service and claims/operations tasks including check printing and bank deposits
• Answers general claim inquiries and verifies claim status
• Communicates with team to ensure timely handling of claims
• Supports account management for the team's book of business
• Calculates proper payments for medical bills in non-indemnity and simple indemnity claims
• Provides administrative support using word processing and spreadsheets
• Ensures accurate and timely payments and closes files to meet standards
• Adheres to ethical conduct and completes other duties as requested

Skills

Independent work

Oral and written communication

Customer service

Multitasking

Microsoft Windows

Attention to detail

Data entry

Education

High school diploma or GED

Job description

AF - Group in Minnesota seeks a detail‑oriented administrative assistant to support the Claims and Operations teams. Responsibilities include managing calls, processing checks, deposits, and note creation in the system, plus assisting with file reviews and closing files.

The role is hybrid, requires strong organizational skills, proficiency with Windows, and ability to handle multiple priorities while adhering to state workers’ compensation provisions.