Hybrid Claims Manager: Lead Casualty Team & Growth

West Bend Insurance Company; West Bend (WI); Hybrid; USD 109,000 - 137,000; Full time

Benefits offered by this job

Medical & Prescription Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Disability Insurance

Flexible Spending Accounts

Life Insurance

401(k) Plan with Company Match

Paid Time Off

Bonus eligible

Employee Assistance Program

Pet Insurance

Job summary

West Bend Insurance Company in Wisconsin seeks an experienced claims leader to oversee a team handling moderate to complex casualty claims for personal and commercial accounts. You will triage, assign, and supervise investigations to ensure timely, high-quality resolutions.

The role emphasizes recruiting, training, and evaluating staff, with opportunities to lead special projects. Strong leadership, communication, and analytical skills are essential.

Qualifications

• Oversee a team of claims representatives handling moderate to complex casualty claims for personal and commercial accounts.
• Lead triage, assignment, and supervision of investigations and resolutions; ensure high-quality outcomes.
• Recruit, train, develop, and evaluate personnel including performance reviews and salary adjustments.

Responsibilities

• Oversee a team of claims representatives responsible for managing moderate to complex casualty claims for our personal and commercial accounts.
• Triaging, assigning, and supervising investigation and resolution of all claims within the team’s territory.
• Provide guidance, authority, and support to ensure high-quality claim resolutions and team development.

Skills

Claims management

Leadership

Interpersonal skills

Communication

Negotiation

Problem-solving

Analytical skills

Word

Excel

Education

Bachelor’s in Business

Professional certifications

Continuing education

Tools

Word

Excel

Job description

West Bend Insurance Company in Wisconsin seeks an experienced claims leader to oversee a team handling moderate to complex casualty claims for personal and commercial accounts. You will triage, assign, and supervise investigations to ensure timely, high-quality resolutions.

The role emphasizes recruiting, training, and evaluating staff, with opportunities to lead special projects. Strong leadership, communication, and analytical skills are essential.