Hybrid Casualty Claims Manager & Team Leader

West Bend Mutual Insurance Company; West Bend (WI); Hybrid; USD 109,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off

Bonus eligible

Job summary

West Bend Mutual Insurance Company in Wisconsin is seeking a Casualty Injury - Claims Manager to oversee a team handling moderate to complex casualty claims for personal and commercial accounts. The role focuses on auto bodily injury and general liability claims, with responsibility for triaging, assigning, and supervising investigations and resolutions.

The position offers a hybrid work schedule with options to base in West Bend, Madison, or Appleton.

Qualifications

• 3+ years in claims management, focusing on casualty claims.
• 10+ years of claims handling experience.
• Ability to lead, mentor, and develop personnel.
• Strong interpersonal and communication skills.
• Excellent negotiation, problem-solving and analytical abilities.
• Proficient in Word and Excel.

Responsibilities

• Oversee a team handling moderate to complex casualty claims.
• Triaging, assigning, and supervising investigations and resolutions.
• Provide guidance and support to ensure high-quality claim outcomes.
• Recruit, train, and evaluate staff including performance reviews.
• Manage special projects as assigned.
• Coordinate with personal and commercial accounts.

Skills

3+ years of claims management

10+ years of claims handling

lead, mentor, and develop personnel

interpersonal skills

communication

problem-solving

analytical skills

proficient in Word and Excel

Education

Bachelor's degree in Business, Insurance, Risk Management or related field

Professional certifications

Continuing insurance education

Job description

West Bend Mutual Insurance Company in Wisconsin is seeking a Casualty Injury - Claims Manager to oversee a team handling moderate to complex casualty claims for personal and commercial accounts. The role focuses on auto bodily injury and general liability claims, with responsibility for triaging, assigning, and supervising investigations and resolutions.

The position offers a hybrid work schedule with options to base in West Bend, Madison, or Appleton.