Casualty Claims Director | Lead Claims Ops (Hybrid)

West Bend Insurance Company; West Bend (WI); Hybrid; USD 158.000 - 197.000; Vollzeit

Benefits dieser Stelle

Hybrid work schedule

Bonus eligible

Comprehensive benefits

Top Workplace recognition

Zusammenfassung

West Bend Insurance Company in West Bend, Wisconsin, is seeking a Casualty Claims Director to oversee all aspects of the claims process, ensuring timely, fair, and efficient resolution. The position offers a hybrid schedule with three days in the office and two remote.

You will lead leaders, guide multi-team operations, and drive data-driven decisions to improve outcomes for policyholders, agents, and claimants. A competitive bonus structure and strong growth culture accompany the role.

Qualifikationen

• Eight+ years of relevant claims experience.
• Five+ years of people leadership.
• Casualty lines knowledge; auto and liability preferred.
• Bachelor’s in business/insurance; CPCU/AIC/SCLA preferred.
• Strong analytics and data-driven decision making.
• Excellent communication and relationship-building.

Aufgaben

• Lead leaders and supervise multiple Express and Investigations teams.
• Strengthen claims operations and improve coverage, liability, and damages investigations.
• Shape the customer experience and drive timely, fair outcomes.
• Oversee manager-led teams handling auto, auto, and general liability claims.
• Lead change initiatives across processes, workflows, and technology.

Kenntnisse

People leadership

Casualty claims knowledge

Data-driven decisions

Change management

Customer service mindset

Claims management systems

Communication skills

Problem solving

Ausbildung

Bachelor's degree in business/insurance

Professional designations (CPCU/AIC/SCLA)

Tools

Claims management systems

Process automation

Digital claims technology

Jobbeschreibung

West Bend Insurance Company in West Bend, Wisconsin, is seeking a Casualty Claims Director to oversee all aspects of the claims process, ensuring timely, fair, and efficient resolution. The position offers a hybrid schedule with three days in the office and two remote.

You will lead leaders, guide multi-team operations, and drive data-driven decisions to improve outcomes for policyholders, agents, and claimants. A competitive bonus structure and strong growth culture accompany the role.