Casualty Claims Manager - Hybrid Leadership Role

The Silver Lining; West Bend (WI); Hybrid; USD 109,000 - 137,000; Full time

Benefits offered by this job

Medical & Prescription Insurance

Health Savings Account

401(k) Plan with Company Match

Paid Time Off

Job summary

West Bend is seeking a Senior Claims Manager to oversee a team handling moderate to complex casualty claims for personal and commercial accounts. The role includes triage, assignment, and supervision of investigations and resolutions, with emphasis on high-quality outcomes.

The position requires leadership, strong communication, and the ability to mentor and develop staff, including performance reviews and salary considerations.

Qualifications

• 3+ years of experience in claims management, focusing on casualty claims.
• 10+ years of claims handling experience.
• Ability to lead, mentor, and develop personnel.
• Excellent communication, negotiation, and problem-solving skills.
• Strong analytical skills and attention to detail.
• Proficient in Word and Excel.

Responsibilities

• Oversee a team of claims representatives responsible for managing moderate to complex casualty claims for our personal and commercial accounts.
• Triaging, assigning, and supervising the investigation and resolution of all claims within the team’s identified territory.
• Provide guidance, authority, and support to ensure high-quality claim resolutions; recruit, train, develop, and evaluate personnel.
• Manage special projects as assigned.

Skills

Team leadership

Casualty claims

Communication

Negotiation

Problem solving

Detail oriented

Microsoft Word

Microsoft Excel

Education

Bachelor's degree in Business, Insurance, Risk Management or related field

Professional certifications

Continuing insurance education

Job description

West Bend is seeking a Senior Claims Manager to oversee a team handling moderate to complex casualty claims for personal and commercial accounts. The role includes triage, assignment, and supervision of investigations and resolutions, with emphasis on high-quality outcomes.

The position requires leadership, strong communication, and the ability to mentor and develop staff, including performance reviews and salary considerations.