Casualty Claims Director - Hybrid Leadership of Claims

The Silver Lining; West Bend (WI); Hybrid; USD 158,000 - 197,000; Full time

Benefits offered by this job

Medical & Prescription Insurance

Health Savings Account

401(k) Plan with Company Match

Paid Time Off

Job summary

West Bend, a mutual insurer, seeks a seasoned Casualty Claims Director to oversee Express and Investigations, guiding multiple teams toward timely, fair outcomes for policyholders. The role centers on leadership, data-driven decisions, and collaboration with internal and external partners.

Based at the West Bend Home Office with a hybrid schedule, you will drive process improvements, oversee auto and general liability claims, and mentor leaders to shape a best-in-class claims experience.

Qualifications

• Eight or more years of relevant claims experience or equivalent education/experience.
• Five or more years of people leadership experience.
• Deep knowledge of casualty lines claims, with auto, general liability experience preferred.
• Ability to turn data and trends into operational decisions.
• Experience guiding teams through process, technology, or organizational change.
• Strong customer-service mindset and commitment to claims excellence.
• Experience with claims systems, automation, or digital tech.
• Strong communication and relationship-building skills.
• Bachelor’s degree in business or insurance preferred; designations preferred.

Responsibilities

• Lead managers and supervisors across Express and Investigations teams.
• Build leadership bench strength and a high-performing culture.
• Ensure thorough coverage and accurate investigations of liability and damages.
• Use data to identify trends and improve results.
• Lead teams through changes in processes, workflows, and technology.
• Improve speed and accuracy of claims handling with technology.
• Partner with stakeholders and vendors to support outcomes.
• Deliver an exceptional experience for policyholders, agents, and claimants.
• Align goals with West Bend Claims Vision and fundamentals.

Skills

People leadership

Data-driven decisions

Customer service mindset

Communication skills

Relationship-building

Problem-solving

Education

Bachelor’s degree in business/insurance

CPCU / AIC / SCLA designation preferred

Tools

Claims management systems

Process automation

Digital claims technology

Job description

West Bend, a mutual insurer, seeks a seasoned Casualty Claims Director to oversee Express and Investigations, guiding multiple teams toward timely, fair outcomes for policyholders. The role centers on leadership, data-driven decisions, and collaboration with internal and external partners.

Based at the West Bend Home Office with a hybrid schedule, you will drive process improvements, oversee auto and general liability claims, and mentor leaders to shape a best-in-class claims experience.