Casualty Claims Director: Lead & Elevate Claims Ops

West Bend Mutual Insurance Company; West Bend (WI); Ibrido; USD 158.000 - 197.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical & Prescription Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Short and Long Term Disability

401(k) Plan with Company Match

Paid Time Off

Descrizione del lavoro

West Bend Mutual Insurance Company in West Bend, WI, is seeking a Casualty Claims Director to oversee the claims process and ensure timely, fair, and efficient resolution for policyholders and agents. The role leads multiple manager-led teams across Express and Investigations, driving improvements and a superior claims experience.

Ideal candidates bring 8+ years in casualty claims, 5+ years of people leadership, and strong knowledge of auto and general liability claims, with a track record of

Competenze

• Eight+ years of relevant claims experience.
• Five+ years of people leadership experience.
• Deep knowledge of casualty lines claims, incl. auto and general liability.

Mansioni

• Lead, coach, and develop claims managers and supervisors across multiple Express and Investigations teams.
• Build leadership bench strength and create a high-performing culture.
• Ensure thorough coverage, liability, and damages investigations.
• Use data and performance measures to identify trends and improve results.
• Lead teams through process, technology, and organizational changes.
• Champion exceptional experience for policyholders, agents, and claimants.
• Align team goals with the West Bend Claims Vision and fundamentals.

Conoscenze

People leadership

Casualty claims knowledge

Data-driven decisions

Communication skills

Customer service mindset

Process improvement

Digital claims technology

Stakeholder collaboration

Formazione

Bachelor's degree in business or insurance

CPCU/AIC/SCLA or similar designations preferred

Strumenti

Claims management systems

Descrizione del lavoro

West Bend Mutual Insurance Company in West Bend, WI, is seeking a Casualty Claims Director to oversee the claims process and ensure timely, fair, and efficient resolution for policyholders and agents. The role leads multiple manager-led teams across Express and Investigations, driving improvements and a superior claims experience.

Ideal candidates bring 8+ years in casualty claims, 5+ years of people leadership, and strong knowledge of auto and general liability claims, with a track record of