Hybrid Carrier Support Specialist

HUB International; Riverside (CA); Híbrido; USD 30.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

401K matching program

Generous PTO

Growth opportunities

Wellness programs

Descripción de la vacante

HUB International in Riverside, CA is seeking a Carrier Team Associate to support carriers by gathering statements and documentation and routing to the correct internal teams. You will research questions across multiple systems and respond professionally to carrier and broker inquiries via email and phone.

The role emphasizes attention to detail, a collaborative mindset, and the ability to balance multiple tasks while maintaining accuracy.

Formación

• Experience in a service or support-focused field such as banking, finance, insurance support, collections, customer service, or administrative operations.
• Comfort communicating with carriers and brokers by email and phone in a helpful, professional way.
• Ability to research information across multiple systems and summarize details clearly.
• Strong attention to detail and organized work habits.
• Collaborative and positive approach to working with others.
• High school diploma or equivalent, with related coursework or training considered a plus.

Responsabilidades

• Support a defined set of carriers by obtaining needed statements and documentation so incoming payments can be applied by the appropriate accounting teams.
• Review and vet incoming carrier documents and route or redirect them to the correct internal teams.
• Research questions using several internal systems and follow up to gather missing information.
• Provide helpful and professional service by responding to carrier and broker inquiries through email and phone.
• Maintain up-to-date knowledge about your assigned carriers, including payment timing, requirements, and account nuances.
• Keep records organized and updated in broker management systems.
• Partner with colleagues to support shared goals and adapt to shifting priorities.

Conocimientos

Customer service

Communication

Attention to detail

Multi-tasking

Educación

High school diploma or equivalent

Herramientas

Broker management systems

Descripción del empleo

HUB International in Riverside, CA is seeking a Carrier Team Associate to support carriers by gathering statements and documentation and routing to the correct internal teams. You will research questions across multiple systems and respond professionally to carrier and broker inquiries via email and phone.

The role emphasizes attention to detail, a collaborative mindset, and the ability to balance multiple tasks while maintaining accuracy.