Carrier Relations & Research Specialist

HUB International; Riverside (CA); On-site; USD 34,000 - 42,000; Full time

Job summary

HUB International in California seeks an Insurance Carrier Support & Research Specialist to bridge carriers and internal accounting teams. You will research inquiries, manage documentation requests and support accounting operations through clear communication.

You’ll investigate missing or unclear commission documents, coordinate with carriers and brokers, and identify trends to improve processes while collaborating with teammates on complex tasks and special projects.

Qualifications

• 2+ years in a service- or support-focused role with strong follow-through.
• Professional certificate or degree preferred.
• Excellent written and verbal communication via phone and email.
• Strong organizational skills and ability to manage priorities.
• Collaborative, team-oriented mindset.

Responsibilities

• Research and manage carrier assistance requests and documentation inquiries.
• Investigate missing or unclear commission documentation and coordinate resolutions.
• Gather and communicate information with carriers and brokers to support accounting processes.
• Liaise between carriers and internal accounting teams to ensure accurate routing of info.
• Identify trends and process improvement opportunities for operational efficiency.
• Collaborate with teammates on complex tasks and share knowledge.
• Support special projects and departmental initiatives.

Skills

2+ years experience

Strong research skills

Excellent communication

Organizational skills

Collaborative mindset

Education

Professional certificate in business

Degree preferred

Job description

HUB International in California seeks an Insurance Carrier Support & Research Specialist to bridge carriers and internal accounting teams. You will research inquiries, manage documentation requests and support accounting operations through clear communication.

You’ll investigate missing or unclear commission documents, coordinate with carriers and brokers, and identify trends to improve processes while collaborating with teammates on complex tasks and special projects.