Insurance Carrier Support & Research Specialist

HUB International; Riverside (CA); On-site; USD 34,000 - 42,000; Full time

Job summary

HUB International in California seeks an Insurance Carrier Support & Research Specialist to bridge carriers and internal accounting teams. You will research inquiries, manage documentation requests and support accounting operations through clear communication.

You’ll investigate missing or unclear commission documents, coordinate with carriers and brokers, and identify trends to improve processes while collaborating with teammates on complex tasks and special projects.

Qualifications

• 2+ years in a service- or support-focused role with strong follow-through.
• Professional certificate or degree preferred.
• Excellent written and verbal communication via phone and email.
• Strong organizational skills and ability to manage priorities.
• Collaborative, team-oriented mindset.

Responsibilities

• Research and manage carrier assistance requests and documentation inquiries.
• Investigate missing or unclear commission documentation and coordinate resolutions.
• Gather and communicate information with carriers and brokers to support accounting processes.
• Liaise between carriers and internal accounting teams to ensure accurate routing of info.
• Identify trends and process improvement opportunities for operational efficiency.
• Collaborate with teammates on complex tasks and share knowledge.
• Support special projects and departmental initiatives.

Skills

2+ years experience

Strong research skills

Excellent communication

Organizational skills

Collaborative mindset

Education

Professional certificate in business

Degree preferred

Job description

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

Insurance Carrier Support & Research Specialist | Carrier Team Service Analyst

Meet the Carrier Management Team The Carrier Management Team serves as the bridge between our insurance carriers and internal insurance accounting teams. We help ensure information is accurate, complete, and routed to the right people while building strong partnerships across the business. We're a collaborative team that values knowledge-sharing, supporting one another, and continuous learning. This role offers a unique opportunity to gain exposure to multiple insurance accounting functions while developing expertise in carrier support, research, and problem-solving.

About the Role

As an Insurance Carrier Support & Research Specialist, you'll work closely with insurance carriers, brokers, and internal accounting teams to research inquiries, manage documentation-related requests, and support accounting operations through effective communication and follow-through. This role is ideal for someone who enjoys investigating issues, connecting the dots, building professional relationships, and working as part of a supportive team environment.

What You'll Do

• Research and manage carrier assistance requests, documentation inquiries, and escalations, ensuring timely and accurate outcomes.
• Investigate missing, incomplete, or unclear commission documentation and coordinate resolution with the appropriate business partners.
• Partner with insurance carriers and brokers to gather, validate, and communicate information needed to support accounting processes.
• Serve as a liaison between insurance carriers and internal insurance accounting teams, helping ensure information is routed accurately and efficiently.
• Identify trends, recurring issues, and process improvement opportunities, sharing recommendations that support operational efficiency.
• Collaborate with team members on complex assignments and contribute to a supportive, knowledge-sharing team environment.
• Support special projects and departmental initiatives that contribute to team and organizational goals.

What You'll Bring

• 2+ years of experience in a service- or support-focused environment where follow-through and responsiveness are key.
• A professional certificate in business or a related field, or a degree preferred.
• Strong research and problem-solving skills with the ability to take ownership of work through resolution.
• Excellent written and verbal communication skills, including confidence interacting by phone and email.
• Strong organizational skills with the ability to manage competing priorities and meet service-level expectations.
• A collaborative, team-oriented mindset and a genuine interest in shared success.

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $24.50 - $30.50 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Disclaimer: By applying to this job and providing your mobile number, you are agreeing to receive an initial text from HUB International which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies.

What we offer you

We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career. Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career The HUB difference HUB International is one of North America's largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity

HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations

HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [e-mail]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify

HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.

HUB International is one of North America's largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.