Hybrid Call Center Agent — Customer Care Pro

MCI; Jacksonville (AR); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a Call Center Representative to join our team in the United States. You will handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience in a fast-paced environment.

The ideal candidate is highly motivated, with excellent communication skills and the ability to work across on-site locations and remote agents. Starting compensation and benefits are designed to support professional growth within a global organization.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalated customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Skills

Customer service

Communication

Typing 20 wpm

MS Office

Windows OS

Attendance punctuality

Conflict resolution

Problem solving

Negotiation

Multi-tasking

Team oriented

Adaptability

Interpersonal skills

CRM systems

Education

High school diploma or equivalent

Tools

CRM systems

Job description

MCI is seeking a Call Center Representative to join our team in the United States. You will handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience in a fast-paced environment.

The ideal candidate is highly motivated, with excellent communication skills and the ability to work across on-site locations and remote agents. Starting compensation and benefits are designed to support professional growth within a global organization.