Hybrid Call Center Specialist — Elevate Customer Experience

Talentify; Biloxi (MS); Remote; USD 30,000 - 38,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a dedicated Call Center Representative to handle customer inquiries, provide accurate information, and resolve issues to ensure a positive customer experience.

Ideal candidates will have strong communication skills, a high school diploma, and the ability to multi-task in a fast-paced environment. The role offers a comprehensive benefits package and opportunities for advancement within a global organization.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• Thriving in a fast-paced environment with change and ambiguity.
• Excellent interpersonal skills and relationship-building with team and customers.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Appropriately escalated customer dissatisfaction with managerial team.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Customer service

Communication skills

Typing 20+ wpm

MS Office basics

Problem solving

Education

High school diploma or equivalent

Job description

MCI is seeking a dedicated Call Center Representative to handle customer inquiries, provide accurate information, and resolve issues to ensure a positive customer experience.

Ideal candidates will have strong communication skills, a high school diploma, and the ability to multi-task in a fast-paced environment. The role offers a comprehensive benefits package and opportunities for advancement within a global organization.