Hybrid Call Center Pro — Customer Care & Upgrades

Talentify; Mountain Home Air Force Base (ID); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a Call Center Representative to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive experience. The role emphasizes strong communication, problem-solving, and the ability to thrive in a fast-paced environment.

Starting compensation is based on experience with a focus on growth opportunities, comprehensive benefits, and career advancement within a diverse, client-focused organization.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing at least 20+ words per minute.

Responsibilities

• Listen to customers, understand needs, and resolve issues.
• Use systems and technology to complete account tasks.
• Recognize sales opportunities and upgrade where appropriate.
• Explain products and processes to customers.
• Escalate customer dissatisfaction to management when needed.
• Aim for first call resolution through effective problem solving.

Skills

Communication skills

Problem solving

Customer service

Multitasking

Team orientation

Typing speed

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a Call Center Representative to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive experience. The role emphasizes strong communication, problem-solving, and the ability to thrive in a fast-paced environment.

Starting compensation is based on experience with a focus on growth opportunities, comprehensive benefits, and career advancement within a diverse, client-focused organization.