Hybrid Call Center Manager: Lead & Grow in Toledo

Energy Innovation Corp; Toledo (OH); Hybrid; USD 78,000 - 115,000; Full time

Benefits offered by this job

Mentorship

Benefits package

Career growth opportunities

Job summary

Media Partners LLC in Toledo, OH is seeking a Call Center Manager to lead the sales marketing team, route high-priority leads, and optimize omnichannel campaigns. The role blends coaching, process improvement, and strategic oversight in a hybrid work setting.

You will mentor the team, manage email support operations, ensure regulatory compliance, and drive outcomes with urgency and intent. Salary and growth opportunities accompany a strong mentorship program.

Qualifications

• Presenting to manager leadership
• Proactively surface risk before it impacts outcomes
• OH-specific regulations knowledge for sales marketing work
• Experience in email support leadership and team supervision
• Ability to prioritize when everything is urgent

Responsibilities

• Pitch upsells that feel like favors, not invoices
• Read intent data and route Toledo hot leads first
• Support manager account executives with prospecting and follow-up strategy
• Manage paid search, social, and email programs end to end
• Script webinars to fill the top of the funnel
• Set weekly cadence to keep reps accountable
• Bridge SLA management reporting to leadership storytelling

Skills

Leadership

Public speaking

Risk management

Email support management

Prioritization

Education

Bachelor's degree in related field

Tools

Avaya

Job description

Media Partners LLC in Toledo, OH is seeking a Call Center Manager to lead the sales marketing team, route high-priority leads, and optimize omnichannel campaigns. The role blends coaching, process improvement, and strategic oversight in a hybrid work setting.

You will mentor the team, manage email support operations, ensure regulatory compliance, and drive outcomes with urgency and intent. Salary and growth opportunities accompany a strong mentorship program.