Call Center Manager

Energy Innovation Corp; Toledo (OH); Hybrid; USD 78,000 - 115,000; Full time

Benefits offered by this job

Mentorship

Benefits package

Career growth opportunities

Job summary

Media Partners LLC in Toledo, OH is seeking a Call Center Manager to lead the sales marketing team, route high-priority leads, and optimize omnichannel campaigns. The role blends coaching, process improvement, and strategic oversight in a hybrid work setting.

You will mentor the team, manage email support operations, ensure regulatory compliance, and drive outcomes with urgency and intent. Salary and growth opportunities accompany a strong mentorship program.

Qualifications

• Presenting to manager leadership
• Proactively surface risk before it impacts outcomes
• OH-specific regulations knowledge for sales marketing work
• Experience in email support leadership and team supervision
• Ability to prioritize when everything is urgent

Responsibilities

• Pitch upsells that feel like favors, not invoices
• Read intent data and route Toledo hot leads first
• Support manager account executives with prospecting and follow-up strategy
• Manage paid search, social, and email programs end to end
• Script webinars to fill the top of the funnel
• Set weekly cadence to keep reps accountable
• Bridge SLA management reporting to leadership storytelling

Skills

Leadership

Public speaking

Risk management

Email support management

Prioritization

Education

Bachelor's degree in related field

Tools

Avaya

Job description

Media Partners LLC pairs a $78,000 - $115,000 package with real ownership for the Call Center Manager willing to carry a number and a brand in OH. At its core, this is a Call Center Manager job in OH that rewards 7 years with $78,000 - $115,000 and room to run.

Key Responsibilities

• Pitch upsells that feel like favors, not invoices
• Read intent data and route the Toledo hot leads first
• Support manager account executives with prospecting and follow-up strategy
• Manage paid search, social, and email programs end to end
• Script the webinar that fills the sales marketing top of funnel
• Set the weekly cadence that keeps Media Partners LLC reps accountable
• Bridge SLA Management reporting and the story your CMO needs to hear

What You'll Bring

• Demonstrated comfort presenting to manager leadership
• The reflex to surface risk before it surfaces itself
• The integrity to flag your own mistakes first
• Knowledge of OH-specific regulations relevant to sales marketing work
• Bachelor's degree in a related field, or equivalent practical experience
• Manager fluency in Email Support, with Team Leadership on your roadmap
• An instinct for prioritization when everything is labeled urgent

Media Partners LLC is a small but clarity-seeking OH company that punches well above its weight in the sales marketing space. Respect for your craft and your life outside it sits at the core of how Media Partners LLC operates.

Our offer to you: $78,000 - $115,000, a mentor, a benefits suite, and the latitude to grow your Avaya into something senior.

The search is live, the seat is funded, and we are interviewing this week.

This hybrid opening in Toledo is built for someone like you, so don't let it pass.